Sample data. Not connected to live calls. Settings are read-only and do not change the phone service.

Knowledge Base

Sample content, not the approved knowledge used by the live phone service.

Hotel Information

Hotel nameProperty addressPhone numberFront desk hoursAfter-hours coverageRoom typesCheck-in policyDeposit policyPet policyParkingAmenitiesRate boundaryReservation boundaryLocal notes

Escalation instructions

Custom FAQs

What time is check-in and checkout?

PoliciesEnabled

Check-in starts at 3:00 PM and checkout is at 11:00 AM. Staff should confirm early check-in or late checkout availability.

Escalate to staff after answer

Send answer by SMS

Do you allow pets?

PoliciesEnabled

Pet-friendly rooms may be available with a fee. The AI should confirm dates and transfer guests when availability or fee exceptions need staff approval.

Escalate to staff after answer

Send answer by SMS

What do guests need at check-in?

Check-inEnabled

Guests need a valid photo ID and a payment card for room charges and deposit. Staff should confirm any cash or prepaid reservation exceptions.

Escalate to staff after answer

Send answer by SMS