Sample data. Not connected to live calls. Settings are read-only and do not change the phone service.
QualifiedTransferred
Caller Information
NameMaria Gomez
Phone number(503) 555-0181
LanguageSpanish
Caller typeNew lead
Priority customerNo
Previous call historyNo prior calls
Qualification Answers
Number of guests
2
Vehicle or parking need
Yes
Valid ID confirmed
Yes
Requested stay dates
Today
New lead or existing reservation
Same-night room availability
Special requests
Asked whether parking is included.
Hotel topic
None captured
AI Content
AI summary
Qualified Spanish-speaking guest needs a same-night room for two people. Transfer completed to the front desk with deposit and ID questions captured.
Detected intent
Same-night room availability
Sentiment
Positive
Spam score
4/100
Recording
s3://recordings/hillsboro-inn/call_1008.mp3
Full transcript
Caller asked in Spanish about same-night room availability, parking, deposit, and ID requirements. AI confirmed dates, guest count, and transferred to the front desk.
Recommended next action: No urgent action required.